The company’s SmartCompliance feature takes care of wage garnishments, business tax credits, employment verifications and unemployment claims. Another way Workforce Now helps organizations operate more efficiently is its handling of HR compliance. All three Workforce Now plans take care of your compliance reporting and record-keeping requirements, including unlimited secure cloud storage of HR documents, role-based security and auditing. Exploring these systems thoroughly can help ensure that you select the best HCM solution to optimize your human resource functions and support your business objectives effectively. Many users comment on the platform’s user-friendly interface, noting that it simplifies complex HR tasks and makes navigation easy even for those without technical expertise. However, some users have mentioned that the wealth of features can sometimes be overwhelming, especially for new users who may require a significant amount of time to become fully proficient.

What makes ADP different from Paylocity?

Unfortunately we had a bad experience with some of our implementation team and once we switched to service we felt very abandoned and not important. We had numerous issues with the configuring of some aspects of the system and really struggled to get those problems solved. There has always been a real breakdown in the communication between ourselves and ADP and we are only now starting to see an improvement after adp workforce reviews many months of frustration. We use ADP Workforce Now for Recruitment, Employee HR Files, Reports and Analytics, Benefit Coordination and Payroll. The platform has allowed us to recruit, hire and onboard employees in a much less manual way. As the HR Coordinator and designated Payroll person at our company I use WFN everyday to hire employees, check employee information, look up payroll discrepancies and pull reports.

Cons of ADP Workforce Now’s Customer Support and Service

ADP Workforce Now earned 4.1 out of 5 stars, based on more than 3,400 reviews on G2 and 4.4 out of over 6,400 reviews on Capterra. Satisfied customers appreciate that the software is an all-in-one HR solution, while those who are disappointed complain that the platform is overwhelming and difficult to learn. Paycor and ADP Workforce Now come with the same standard payroll features, including unlimited automatic payroll runs, a payroll tax calculator and direct deposit. When it comes to global payroll, ADP Workforce Now has a built-in global payroll system, while Paycor partners with a third party called Globalization Partners to support it.

ADP Workforce Now follows a PEPM pricing structure, which charges businesses based on the number of active employees using the platform. This approach ensures scalability as your organization grows, with costs adjusted to reflect usage. By exploring its features, pricing structure, strengths, weaknesses, and real-world user feedback, we aim to equip you with the insights necessary to decide if this platform aligns with your organizational goals. As a result, the menus and menu selections you see will differ depending on your function and the services your firm uses. As a portal administrator, you customize the site and control what employees can view and do. You can design your site’s theme, set approval and notification processes, and manage security groups.

Project Management

Paylocity and ADP Workforce Now both offer automated, multi-state payroll with tax handling included. However, Paylocity offers extra payroll features that ADP does not, such as wage garnishment services, expense management for reimbursements and one-off expenses and on-demand wage access. Paylocity and ADP Workforce Now both offer platforms that target growing midsized businesses. There’s also a back-end dashboard for managers who want to generate automatic responses in various situations, such as warnings for tardy employees.

Reporting and Analytics

Paycor scored 3.9 out of 5 stars, based on over 700 reviews on G2 and 4.4 out of 5 stars based on more than 2,800 reviews on Capterra. The positive reviews praise the software’s simple interface and onboarding tools, while the negatives focus on technical glitches and poor customer service. While other tools might be great in one area (e.g., just payroll or just HR), ADP Workforce Now is a true “all-in-one” designed for medium to large businesses. It’s a robust, reliable platform with a long history in the market, which builds a lot of trust, especially for sensitive topics like pay and benefits. Its ability to handle payroll and regulatory complexities is its biggest strength.

This functionality enables HR teams and managers to access up-to-the-minute data on key performance indicators (KPIs) and other critical metrics. Real-time analytics help organizations respond swiftly to trends and issues as they arise, enhancing the agility and effectiveness of HR strategies. The integration of time and attendance tracking with payroll and other HR systems in ADP Workforce Now eliminates the need for duplicate data entry and reduces the potential for errors. This synchronization ensures that payroll calculations based on attendance data are accurate and compliant with labor laws, which is crucial for maintaining operational efficiency and legal compliance.

Ease of Implementation

• By analyzing reviews from diverse sources, we can present a balanced view of the platform’s strengths and areas for improvement.
• The system’s robust database allows HR professionals to access and update all employee information from a central location.
• With its robust functionality and user-friendly interface, ADP Workforce Now stands out as a powerful tool for any organization looking to streamline their benefits processes.
• The platform allows HR teams to easily set up and modify benefits offerings, enroll employees, and handle changes due to life events such as marriages or births.
• ADP Workforce Now for a long time was a “big company” software solution, but not friendly to smaller businesses.

This ADP Workforce Now review examines the comprehensive features and capabilities of ADP Workforce Now, one of today’s leading Human Capital Management (HCM) systems. As businesses increasingly seek solutions to optimize HR operations and enhance employee engagement, understanding how ADP Workforce Now can streamline processes is essential. This review covers everything from core functionalities to user feedback, pricing, and customer support, providing a complete overview to guide your decision-making process. A sample of ADP Workforce Now’s user reviews most often center around user-friendliness and payroll functionality, while complaints are mostly attributed to poor customer service and system performance. Founded in 1949, the company now known as ADP (Automatic Data Processing, Inc.) is arguably one of the most established HR and payroll brands.

• Evaluating the HRMS vendor’s ability to integrate with all necessary systems and ease of maintaining integrations.
• They also have access to an open enrollment dashboard to facilitate adding dependents, managing life events and choosing the benefits that meet their unique needs.
• “Customer service for our HR side is AWFUL. Implementation of new benefits providers has been a mess. The payroll team has a decent reputation.”
• The system’s ability to adapt to various employment settings and integrate seamlessly with other HR functions makes it a valuable asset for any business.
• We weren’t able to test the company’s customer service responsiveness, but we note that several ADP customers posting to popular review sites report problems dealing with the company’s support staff.

Human Capital Management – Midmarket

Whether you have one employee or 100, you’ll need to process payroll to ensure they get paid correctly and that proper records are kept. ADP Workforce Now’s benefits administration feature is only available in the Enhanced and Premium plans and directly connects with more than 900 insurance carriers. However, during a demo with sales, we learned that Paylocity builds connections with up to four carriers free of charge.

Pros of ADP Workforce Now’s Core HR Functions

“Having to repeatedly call for assistance and sometimes it is WRONG – their own employee missed a step in our OE roll-out that delayed the launch 8 hours.” Customer evaluation of the organizational complexity which is the best fit for this HRMS solution. Whether you choose ADP Workforce Now or one of its alternatives, the right HCM system will enable you to manage your workforce more effectively, adapt to changing HR landscapes, and drive organizational success.

There was one incident where a client was trying to figure out tax documentation along with payroll related issues and we made several attempts for help. While most of the HR platform works fine for large HR groups, it could stand to have more customization, in particular on-boarding new hires at small companies. Customers can purchase individual products or bundle multiple products together for cost savings. Its pricing structure is calculated per employee per month and is based on the features you choose. ADP Workforce Now’s payroll goes beyond domestic, U.S.-based employees, processing payments for U.S.-based and international independent contractors.